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PRIVACY STATEMENT

WEX Europe Services (“WES”) PRIVACY NOTICE

Important information about WES:

WES and its affiliates (collectively referred to as “WEX“, “we”, “us”) takes its data protection and privacy responsibilities seriously. This privacy notice explains how we collect, use and share personal information in the course of our business activities, including: 

The WES entity responsible for your personal information will be the member of WES that originally collects information from or about you. This will be explained at the point at which your personal information is first collected by that WES entity, for example where you or the business you work for engages us to provide a service or where we engage you to provide a service to us. 

You can find out more about WES at https://www.wexeuropeservices.com/en-gb/ or by contacting us using the information in the Contact us section. 

We may amend this notice from time to time to keep it up to date with legal requirements and the way we operate our business. Please regularly check these pages for the latest version of this notice. If we make significant changes to this privacy notice, we will seek to inform you by notice on our website or email. 

You might find external links to third party websites on our website. This privacy notice does not apply to your use of a third party site 

WHAT PERSONAL INFORMATION WE COLLECT AND WHEN AND WHY WE USE IT

In this section you can find out more about:

Whose information do we collect

We collect information about you if you:

collectively (“you“). 

When you use our websites or online services 

On our website, personal information (such as your name, address, telephone number, or email address) is collected when you voluntarily submit it through a website form, such as during a request for information about our services. Other information that may also constitute personal information (such as your browser type, operating system, IP address, domain name, geo-location data, number of times you visited the website, dates you visited the website, and the amount of time you spent viewing the website) may be collected via cookies and other tracking technologies (such as transparent GIF files). Aggregate Information (such as how many times visitors log onto the website) may also be collected. 

We will use this information in the following ways and where we are satisfied that we have an appropriate legal basis to do so:- 

How we use your information

What is the legal basis for our use of your information

To monitor your use of our websites in order to make improvements to the site and the user experience. 

Our use of your personal information is in our legitimate interest as a commercial organisation. 

To respond to queries you raise through the website.

Our use of your personal information is in our legitimate interest as a commercial organisation.

For providing targeted advertising based on the information collected through your use of the website 

Our use of your personal information is in our legitimate interest as a commercial organisation. 

To market to you about our products and services, and otherwise to identify goods and services which we believe may be of interest to you. 

Our use of your personal information is in our legitimate interest as a commercial organisation. 

When you purchase one of our products or services 

Where you purchase or receive our services, we may collect: 

We will use this information in the following ways and where we are satisfied that we have an appropriate legal basis to do so:-

How we use your information

What is the legal basis for our use of your information

Setting up and ongoing management of your account with us. 

Our use of your personal information is necessary to perform a contract with you. It is also necessary to use your personal information in our legitimate interest as a commercial organisation.

For credit control purposes and to analyse payments made against your account. 

Our use of your personal information is necessary to perform a contract with you. It is also necessary to use your personal information in our legitimate interest as a commercial organisation. 

For credit vetting purposes, to assess your application to receive our services. 

Our use of your personal information is in our legitimate interest as a commercial organisation. 

To provide general customer services and to respond to your queries and complaints in relation to our services. 

Our use of your personal information is necessary to perform a contract with you. It is also necessary to use your personal information in our legitimate interest as a commercial organisation. 

To deliver our goods and services to you as you request. 

Our use of your personal information is necessary to perform a contract with you.

To evaluate your use of our products and services in order to assist with our development of new products and services, and to make improvements to our existing products and services. 

Our use of your personal information is in our legitimate interest as a commercial organisation.

For our internal budgeting purposes, maintain financial records, undertake internal financial reporting and make payments to contractors and other third parties 

Our use of your personal information is in our legitimate interest as a commercial organisation.

For fraud prevention purposes and to monitor our customers’ use of our services into to  detect fraud.

Our use of your personal information is in our legitimate interest as a commercial organisation. 

To monitor, maintain and improve our IT environment and the applications that our customers use and that we use to manage our services. 

Our use of your personal information is in our legitimate interest as a commercial organisation.

To maintain your access to our network and applications. 

Our use of your personal information is necessary to perform a contract with you. It is also necessary to use your personal information in our legitimate interest as a commercial organisation. 

To market to you about our products and services, and otherwise to identify goods and services which we believe may be of interest to you.

Our use of your personal information is in our legitimate interest as a commercial organisation. 

Conducting focus groups and undertaking customer relationship management activities and customer satisfaction surveys in order to make improvements to our products and services.

Our use of your personal information is in our legitimate interest as a commercial organisation. 

For our employee training purposes.

Our use of your personal information is in our legitimate interest as a commercial organisation. 

In order to enable us to comply with any legal or regulatory requirements.

Our use of your personal information is necessary to comply with a relevant legal or regulatory obligation that we have. 

When you are identified as a potential customer 

We collect information directly, from other members of the WEX group, and from other third party lead providers about organisations who feel might like to hear from us or receive our products and services. In those circumstances, we may collect basic identification and contact information (such as your name, address, telephone number, and email address) in order to fulfil your order, provide our services and manage your account in order to market our goods and services to you. We will only do so in accordance with your preferences and as described in this privacy notice. 

Specifically we may collect: 

We will use this information in the following ways and where we are satisfied that we have an appropriate legal basis to do so:- 

How we use your information

What is the legal basis for our use of your information

For credit vetting purposes, to assess your application to receive our services. 

Our use of your personal information is in our legitimate interest as a commercial organisation. 

To provide general customer services and to respond to your queries and complaints in relation to our services. 

Our use of your personal information is necessary to perform a contract with you. It is also necessary to use your personal information in our legitimate interest as a commercial organisation. 

To evaluate your use of our products and services in order to assist with our development of new products and services, and to make improvements to our existing products and services. 

Our use of your personal information is in our legitimate interest as a commercial organisation.

For our internal budgeting purposes, maintain financial records, undertake internal financial reporting and make payments to contractors and other third parties 

Our use of your personal information is in our legitimate interest as a commercial organisation.

For fraud prevention purposes and to monitor our customers’ use of our services into to  detect fraud.

Our use of your personal information is in our legitimate interest as a commercial organisation. 

To monitor, maintain and improve our IT environment and the applications that our customers use and that we use to manage our services. 

Our use of your personal information is in our legitimate interest as a commercial organisation.

To maintain your access to our network and applications. 

Our use of your personal information is necessary to perform a contract with you. It is also necessary to use your personal information in our legitimate interest as a commercial organisation. 

To market to you about our products and services, and otherwise to identify goods and services which we believe may be of interest to you.

Our use of your personal information is in our legitimate interest as a commercial organisation. 

Conducting focus groups and undertaking customer relationship management activities and customer satisfaction surveys in order to make improvements to our products and services.

Our use of your personal information is in our legitimate interest as a commercial organisation. 

For our employee training purposes.

Our use of your personal information is in our legitimate interest as a commercial organisation. 

In order to enable us to comply with any legal or regulatory requirements.

Our use of your personal information is necessary to comply with a relevant legal or regulatory obligation that we have. 

When you work with us as a business partner 

Where you are engaged by us to provide goods or services to WES, we may collect: 

We will use this information in the following ways and where we are satisfied that we have an appropriate legal basis to do so:- 

How we use your information

What is the legal basis for our use of your information

To evaluate your use of our products and services in order to assist with our development of new products and services, and to make improvements to our existing products and services. 

Our use of your personal information is in our legitimate interest as a commercial organisation.

For our internal budgeting purposes, maintain financial records, undertake internal financial reporting and make payments to contractors and other third parties 

Our use of your personal information is in our legitimate interest as a commercial organisation.

For credit control purposes and to analyse payments made against your account. 

Our use of your personal information is necessary to perform a contract with you. It is also necessary to use your personal information in our legitimate interest as a commercial organisation.

To monitor, maintain and improve our IT environment and the applications that our customers use and that we use to manage our services. 

Our use of your personal information is in our legitimate interest as a commercial organisation.

To market to you about our products and services, and otherwise to identify goods and services which we believe may be of interest to you.

Our use of your personal information is in our legitimate interest as a commercial organisation. 

Conducting focus groups and undertaking customer relationship management activities and customer satisfaction surveys in order to make improvements to our products and services.

Our use of your personal information is in our legitimate interest as a commercial organisation. 

For our employee training purposes.

Our use of your personal information is in our legitimate interest as a commercial organisation. 

In order to enable us to comply with any legal or regulatory requirements.

Our use of your personal information is necessary to comply with a relevant legal or regulatory obligation that we have. 

SHARING PERSONAL INFORMATION WITHIN WEX, WITH OUR SERVICE PROVIDERS, OUR REGULATORS 

In this section you can find out more about how we share personal information: 

We share your information in the manner and for the purposes described below: 

  1. within the WEX group, where such disclosure is necessary to provide you with our services or to manage our business; 
  1. with third parties who help manage our business and deliver services. These third parties have agreed to confidentiality restrictions and use any personal information we share with them or which they collect on our behalf solely for the purpose of providing the contracted service to us. These include IT service providers who help manage our IT and back office systems and marketing agencies who help us communicate with you about our products or services; 
  1. to our professional services providers, such as accountants and law firms; 
  1. with credit reference agencies and organisations working to prevent fraud in financial services; 
  1. with our regulators to comply with all applicable laws, regulations and rules, and requests of law enforcement, regulatory and other governmental agencies; 
  1. we may share in aggregate, statistical form, non-personal information regarding the visitors to our website, traffic patterns, and website usage with our business partners, affiliates or advertisers; 
  1. if, in the future, we sell or transfer some or all of our business or assets to a third party, we may disclose information to a potential or actual third party purchaser of our business or assets. 

EXPLAINING MORE ABOUT DIRECT MARKETING, PROFILING AND AUTOMATED DECISION MAKING 

In this section you can find out more about: 

How we use personal information to keep you up to date with our products and services 

We may use personal information to let you know about WEX products and services that we believe will be of interest to you. We may contact you by email, post, or telephone or through other communication channels that we think you may find helpful. In all cases, we will respect your preferences for how you would like us to manage marketing activity with you. 

How you can manage your marketing preferences 

To protect privacy rights and to ensure you have control over how we manage marketing with you: 

When and how we undertake profiling and analytics 

Please refer to our cookie policy to find out more about the information we collect using cookies and tracking technologies. 

TRANSFERRING PERSONAL INFORMATION GLOBALLY 

In this section you can find out more about: 

WEX operates on a global basis. Accordingly, your personal information may be transferred and stored in countries outside the EU, including the United States of America, that are subject to different standards of data protection. WEX will take appropriate steps ensure that transfers of personal information are in accordance with applicable law and carefully managed to protect your privacy rights and interests and transfers are limited to countries which are recognized as providing an adequate level of legal protection or where we can be satisfied that alternative arrangement are in place to protect your privacy rights. To this end: 

You have a right to contact us for more information about the safeguards we have put in place (including a copy of relevant contractual commitments) to ensure the adequate protection of your personal information when this is transferred as mentioned above. 

HOW WE PROTECT AND STORE YOUR INFORMATION 

Security 

We have implemented and maintain appropriate technical and organisational security measures, policies and procedures designed to reduce the risk of accidental destruction or loss, or the unauthorised disclosure or access to such information appropriate to the nature of the information concerned. Measures we take include placing confidentiality requirements on our staff members and service providers; destroying or permanently anonymising personal information if it is no longer needed for the purposes for which it was collected, or encrypting personal information at rest where systems permit. 

Storing your personal information 

We will store your personal information for as long as is reasonably necessary for the purposes for which it was collected, as explained in this notice. In some circumstances we may store your personal information for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax, accounting requirements. 

In specific circumstances we may store your personal information for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings. 

LEGAL RIGHTS AVAILABLE TO HELP MANAGE YOUR PRIVACY 

Subject to certain exemptions, and in some cases dependent upon the processing activity we are undertaking, you have certain rights in relation to your personal information. Click on the links below to learn more about each right you may have: 

We may ask you for additional information to confirm your identity and for security purposes, before disclosing the personal information requested to you. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. 

You can exercise your rights by contacting us. Subject to legal and other permissible considerations, we will make every reasonable effort to honour your request promptly or inform you if we require further information in order to fulfil your request. 

We may not always be able to fully address your request, for example if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way. 

Right to access personal information 

You have a right to request that we provide you with a copy of your personal information that we hold and you have the right to be informed of; (a) the source of your personal information; (b) the purposes, legal basis and methods of processing; (c) the data controller’s identity; and (d) the entities or categories of entities to whom your personal information may be transferred. 

Right to rectify or erase personal information 

You have a right to request that we rectify inaccurate personal information. We may seek to verify the accuracy of the personal information before rectifying it. 

You can also request that we erase your personal information in limited circumstances where: 

We are not required to comply with your request to erase personal information if the processing of your personal information is necessary: 

Right to restrict the processing of your personal information 

You can ask us to restrict your personal information, but only where: 

We can continue to use your personal information following a request for restriction, where: 

Right to transfer your personal information 

You can ask us to provide your personal information to you in a structured, commonly used, machine-readable format, or you can ask to have it transferred directly to another data controller, but in each case only where: 

Right to object to the processing of your personal information 

You can object to any processing of your personal information which has our legitimate interests as its legal basis, if you believe your fundamental rights and freedoms outweigh our legitimate interests. 

If you raise an objection, we have an opportunity to demonstrate that we have compelling legitimate interests which override your rights and freedoms. 

Right to object to how we use your personal information for direct marketing purposes 

You can request that we change the manner in which we contact you for marketing purposes. 

You can request that we not transfer your personal information to unaffiliated third parties for the purposes of direct marketing or any other purposes. 

Right to obtain a copy of personal information safeguards used for transfers outside your jurisdiction 

You can ask to obtain a copy of, or reference to, the safeguards under which your personal information is transferred outside of the European Union. 

We may redact data transfer agreements to protect commercial terms. 

Right to lodge a complaint with your local supervisory authority 

You have a right to lodge a complaint with your local supervisory authority if you have concerns about how we are processing your personal information. 

We ask that you please attempt to resolve any issues with us first, although you have a right to contact your supervisory authority at any time. 

CONTACT US 

If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us using the contact details below. We will investigate and attempt to resolve complaints and disputes and will make every reasonable effort to honour your wish to exercise your rights as quickly as possible and in any event, within the timescales provided by data protection laws. 

privacy@wexinc.com 

0800 626672 

Hyphen Building | Floor 7 | 75 Mosley Street | Manchester | M2 3HR 

The contact details of each of WEX’s data controllers and, where applicable their representatives and relevant data protection contact, are:

Name of the Legal Entity

Company #

Address 

Email address

WEX Europe Services Limited

08284241 

Hyphen Building, Floor 7, 75 Mosley Street, Manchester, M2 3HR

privacy@wexinc.com 

WEX Europe Services Holdings Limited

08679063 

Hyphen Building, Floor 7, 75 Mosley Street, Manchester, M2 3HR 

privacy@wexinc.com 

WEX Europe Services (BE) BV

0547.665.760 

Grote Markt 40-42 BE-9600 Ronse Belgie 

privacy@wexinc.com 

WEX Europe Services SAS 

801 050 493 

20 rue Cambon 75001 Paris France 

privacy@wexinc.com 

WEX Europe Services GmbH 

HRB 195297 

Unter den Linden 21 10117 Berlin Deutschland 

privacy@wexinc.com 

WEX Europe Fleet Services Limited 

541753

Block 3 Harcourt Centre  Harcourt Road Dublin 2 Ireland

privacy@wexinc.com 

WEX Europe Services SRL 

08510870960 

Via Carlo Veneziani, 58  Palazzo D  00148 Roma  Italia

privacy@wexinc.com 

WEX Europe Services SARL 

B185147 

46A, Avenue J.F. Kennedy  L-1855  Luxembourg 

privacy@wexinc.com

WEX Europe Services BV

853709186 

IABC 5196  NL-4814 RA BREDA NETHERLANDS 

privacy@wexinc.com 

WEX Europe Services AS 

913 280 741

Rosenholm Campus Rosenholmveien 25  1414 Trollåsen Norway 

privacy@wexinc.com

WEX Europe Services (UK) Limited

8903805 

Hyphen Building, Floor 7, 75 Mosley Street, Manchester, M2 3HR

privacy@wexinc.com

Retail Petroleum Services Limited (RPSL) 

1563532 

Hyphen Building, Floor 7, 75 Mosley Street, Manchester, M2 3HR

privacy@wexinc.com

Société d’Exploitation et de Développement d’Opérations Commerciales (SEDOC) 

612 031 443 

Bâtiment 242  90, rue de la Haie Coq  93536 Aubervilliers France

privacy@wexinc.com