Retention Adviser

WEX Europe Services, the owner of the Esso Card™ fuel card portfolio, is one of Europe’s largest providers of fuel cards.

We are currently looking for a Retention / Attrition Adviser to join our European Head Office Team here in Crewe, Cheshire.

Duties and responsibilities:

  • Outbound calling customers who have stopped using our services in the last 4-6 weeks to find out why and what we can do to win them back
  • Analysis of customer needs through an account overview to ensure our products are tailored to suit their needs
  • To remain commercially astute of all aspects affecting our pricing in order to have an educated/informed conversation with our customers
  • Use of the CM Tool to accurately reflect customer feedback allowing the business to see full detail around why customer leave and what it’s taken to retain them
  • Reporting to Team Manager on regular trends and customer feedback
  • Engaging customer, building rapport to build confidence in WES
  • Ensuring all promises are delivered as and when promised
  • Sharing best practice with all colleagues to ensure standards are met and kept
  • Deliver results with speed, accuracy and consistency
  • Ensure all work is performed to standards SLA (Service Level Agreements), KPI (Key Performance Indictors) and contracts
  • Provide strong links with Sales Department
  • Promote Velocity usage and the benefits of self service to our customers

We are delighted to offer the following:

  • A competitive basic salary
  • Commission structure
  • Friendly working hours – Monday to Friday
  • Company pension & life assurance scheme (after qualifying period)
  • Generous holiday allowance of 25 days per year plus statutory bank holidays
  • Employee discount and incentives scheme (Perkbox) this includes free mobile phone insurance, supermarket, high street savings, Gym discounts, Money off meals and great prices on cinema tickets.
  • Complimentary hot drinks

Please click apply below.

 

DIRECT APPLICANTS ONLY NO AGENCIES, THANK YOU.

Job Summary

Location UK - CREWE
Salary Competitive
Job Type 6 Months Fixed Term Contract
Job Category CUSTOMER MANAGEMENT
Reference Number UKRETFTC
Closing Date 29/03/2019
Occupations
Industries
 

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