Process and Operational Improvement Consultant

WEX Europe Services Ltd is a leading provider of business-to-business payment solutions and has an exciting opportunity for a talented process improvement expert to join our team. The successful person will serve
as a consultant to help the business, evaluate, plan and implementing improvements in business processes and practices. Other aspects of the job may include, compiling and tracking data and preparing training.

Essential Duties and Responsibilities:

  • To identify and deliver service improvement activity across the business through employing process improvement methodologies and the application of innovative thinking
  • To work with key business stakeholders, and multi-jurisdictional ‘LEAN champions’, to build a continuous improvement environment to support an ongoing programme of change
  • To lead and facilitate LEAN/process improvement based workshops to drive ideas and solutions
  • To support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working
  • To identify trends and process variations as part of establishing a continuous improvement monitoring system
  • To assist in the development and implementation of a ‘best-in-class’ continuous improvement strategy
  • To elicit requirements and drive process change using staff interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis
  • To work with other team members and business services departments to devise new support material based on the revised processes, to include training, reporting and systems enhancements
  • To actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance
  •  To ensure the business impact and project objectives/dependencies are identified, reported on and managed at all times
  • To complete post-implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future processes.

Knowledge, Skills & Abilities

  • Able to handle disruptions and still achieve workload
  • Able to manage complaints/difficult situations /customer matters to a satisfactory resolution
  • Able to manage several activities and maintain a consistent level of performance
  • Ability to handle new and varied workload/process
  • Accurate data entry skills
  • Establish and maintain co-operative and effective working relationships
  • Excellent PC skills including Word and excel
  • Excellent communication skills written & verbal
  • Focus on improving customer service & satisfaction
  • Good listening skills – recognize the importance of understanding customer requirements
  • Make identifiable contributions to business objectives
  • Positively represent the company
  • Self-motivated, organized and can work on own initiative
  • Taking “ownership” of problems/decision making skills and understanding the impact of such decisions
  • Understand and follows business conduct policies and ask questions to clarify any issues
  • Works well under pressure and remain calm during busy periods

Preferred Qualifications & Experience for Consideration

Lean black belt and or six sigma qualified

More than 3 years experience in leading process improvement

In return for your skills and experience we can offer:

  • Competitive basic salary
  • Company pension & life assurance scheme
  • Generous holiday allowance of 25 days per year plus statutory bank holidays
  • Employee discount and incentives scheme – Gym discounts, money off meals etc
  • Raffles with prizes such as TVs, spa breaks and Apple watches
  • Team BBQs and nights out

Please click here to apply..

Job Summary

Location UK - CREWE
Salary Competitive
Job Type Contract
Job Category CUSTOMER SERVICES
Reference Number UKPROOPIMP
Closing Date 28/02/2020
Occupations
Industries
 

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