 Highly competitive salary (£30k – £40k, DOE)

 Standard working hours; 8:30 – 17:00, NO WEEKENDS

 Company pension & life assurance scheme

 Good company bonus structure

 Generous holiday allowance of 25 days per year plus statutory bank holidays

 Employee discount and incentives scheme

 Undertake agreed tasks and processes relating to data, IT system file movements, reporting and business process

 Maintain and update documentation of agreed Operation Support activities

 Recommend process improvements to enhance efficiency and effectiveness of Operation Support processes

 Analyse root causes of failures in Operation activities and provide appropriate solutions

 Provide reports detailing operations support activities completed against quality and service level
expectations

 Introduce and operate preventative checks to ensure Operation Support issues can be identified and resolved before impacting operational processes and our customers

 Previous experience in similar Operations Support role

 Excellent organisational and time management skills

 Strong written, interpersonal, and verbal communication skills

 Good level of capability and experience of using Microsoft Office and Visio

 Ability to work independently and across functional boundaries

 Ability to think analytically, solve problems and document results

 Identify opportunities for improvement and make suggestions for change

 Attention to detail and a desire to provide a high-quality delivery of Operation support tasks