Fraud Supervisor

WEX Europe is a leading provider of Fuel cards. We manage a range of flexible fuel cards in several key markets across the continent and has an exciting opportunity for a talented Senior Fraud Analyst / Supervisor to join our Credit team at the Headquarters in Crewe.  The role will undertake a range of data analysis to support a growing European Fuel Card Business.

The Fraud teamwork with large volumes of data, identifying trends and patterns within multiple transaction files, investigating potential compromised cards and suspicious activity and making informed decisions. Standard system control reports are combined with transaction analysis and liaise with In-country Fraud representatives across Europe to obtain additional information regarding unusual activity. They proactively gather suspicious data to identify gaps and evolving trends and report these findings to senior management as well as internal and external stakeholders. They support the business in reducing risk and revenue loss.


Direct applicants only, no agencies…

Job Summary

Location UK - CREWE
Salary Competitive
Job Type Permanent
Job Category Credit
Reference Number UKFRSU
Closing Date 24/01/2020

Essential Duties and Responsibilities:

  • Operational management and development of the fraud team
  • Assist Credit Managers with involvement as an SME in business projects, coordinating and overseeing requirement gathering through to project delivery
  • Provide updates on a case by case basis to Senior Management and present larger fraud cases
  • Involvement in the day to day data analysis ensuring current fraud trends are known
  • Maintain and develop business reporting and audit controls
  • Accountable for adherence to best practice relating to processes and procedures, managing and implementing continuous improvement of the function
  • Manage operational relationships with key customers and partners
  • Maintain a strong focus, with team leadership, on team development, through coaching, training and mentoring, including customer, process, system, business and product
  • Some international travel may be required

Knowledge, Skills & Abilities:

  • Must have a strong Fraud Investigations background
  • Must have experience within payment cards and / or Fuel Card Industry
  • Analytical and data driven
  • Ability to mentor, develop & improve skills of others
  • Extensive, professional communication skills, both written and verbal
  • Ability to maintain co-operative and effective working relationships
  • Senior relationship management & presentation skills

Preferred Qualifications & Experience for Consideration:

  • Senior Analyst / Team Leader experience
  • Experience of leading through change
  • Experience in developing processes and procedures

Skills and Attributes of value for the role:

  • Strong communication and people skills
  • Strong decision-making skills
  • Keen eye for detail
  • Ability to communicate at all levels
  • Ability to prioritise and manage own workload
  • Ability to work well in a close team

Salary and Benefits:

  • A competitive basic salary
  • Friendly working hours – Monday to Friday from 8.30am – 5pm
  • Company pension & life assurance scheme (after qualifying period)
  • Generous holiday allowance of 25 days per year plus statutory bank holidays
  • Employee discount and incentives scheme (Perkbox) this includes free mobile phone insurance, supermarket, high street savings, Gym discounts, Money off meals and great prices on cinema tickets.
  • Complimentary hot and cold drinks

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