Customer Service Advisor Norwegian Speaking

WEX Europe is a leading provider of business to business payment solutions and has an exciting opportunity for a talented Customer Advisor to join our team at the Headquarters in Crewe.

You will be working in an expanding Department, which will eventually cover a European wide operation. The Department will be undertaking a varied number of tasks required to maintain an operation supporting a growing Fuel Card business.

Fluent in both Written and Spoken Norwegian and English is required for this role

In return for your skills and experience, we are delighted to offer the following:

  • A competitive basic salary
  • Friendly working hours – Monday to Friday from 8.30am – 5pm
  • Company pension & life assurance scheme (after qualifying period)
  • Generous holiday allowance
  • Employee discount and incentives scheme (Perkbox)
  • Complimentary fresh fruit and hot drinks

If you feel you have the relevant skills and experience for this role please click apply.

 

Direct applicants only, no agencies. Thank you

Job Summary

Location UK - CREWE
Salary Competitive
Job Type Permanent
Job Category CUSTOMER SERVICES
Reference Number UKCSANOR
Closing Date 27/09/2019
Occupations
Industries
 

Essential Duties and Responsibilities:

  • Actively share updates about customers with team
  • Advise Sales of customers commercial queries
  • Answer phone calls with set criteria and within parameters set out by the Company
  • Arrange product restriction amendments on request from customer, taking into account control criteria
  • Assist in identifying and resolving areas that reduce chargeback liability or queries
  • Carry out data entry for Customers & Cards
  • Production of Customer Transaction Files and Reports
  • Ensure all work is performed to standards SLA (Service Level Agreements), KPI (Key Performance Indicators) & contracts
  • Forward customer payment concerns to Credit Collections immediately
  • Highlight faults and change requests for website software and processes
  • Investigate transaction declines & velocity queries
  • Keep abreast of Pricing co-ordination/movements
  • Liaising with all staff both in Crewe and in European Offices
  • Log all queries and action on Logging Tool incl.
  • Copy Voucher Requests
  • Chargebacks
  • Copy Invoice Requests
  • Transaction Queries
  • Produce Copy Invoices on request
  • Provide on-going support to colleagues and highlight training requirements to Team Leader
  • Provide strong links with Sales Department
  • Provide support to customers using website/systems provided
  • Undertake procedural developments if required

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