Customer Service Advisor German Speaking

WEX Europe is a leading provider of business to business payment solutions and has an exciting opportunity for a talented Customer Advisor to join our team at the Headquarters in Crewe.

You will be working in an expanding Department, which will eventually cover a European wide operation. The Department will be undertaking a varied number of tasks required to maintain an operation supporting a growing Fuel Card business.

Fluent in both Written and Spoken German and English is required for this role

Essential Duties and Responsibilities:

  • Actively share updates about customers with team
  • Advise Sales of customers commercial queries
  • Answer phone calls with set criteria and within parameters set out by the Company
  • Arrange product restriction amendments on request from customer, taking into account control criteria
  • Assist in identifying and resolving areas that reduce chargeback liability or queries
  • Carry out data entry for Customers & Cards
  • Production of Customer Transaction Files and Reports
  • Ensure all work is performed to standards SLA (Service Level Agreements), KPI (Key Performance Indicators) & contracts
  • Forward customer payment concerns to Credit Collections immediately
  • Highlight faults and change requests for website software and processes
  • Investigate transaction declines & velocity queries
  • Keep abreast of Pricing co-ordination/movements
  • Liaising with all staff both in Crewe and in European Offices
  • Log all queries and action on Logging Tool incl.
  • Copy Voucher Requests
  • Chargebacks
  • Copy Invoice Requests
  • Transaction Queries
  • Produce Copy Invoices on request
  • Provide on-going support to colleagues and highlight training requirements to Team Leader
  • Provide strong links with Sales Department
  • Provide support to customers using website/systems provided
  • Undertake procedural developments if required

In return for your skills and experience, we are delighted to offer the following:

  • A competitive basic salary
  • Friendly working hours – Monday to Friday from 8.30am – 5pm
  • Company pension & life assurance scheme (after qualifying period)
  • Generous holiday allowance
  • Employee discount and incentives scheme (Perkbox)
  • Complimentary fresh fruit and hot drinks

If you feel you have the relevant skills and experience for this role please click apply.

Job Summary

Location UK - CREWE
Salary Competitive
Job Type Permanent
Reference Number UKCSAGERM
Closing Date 26/07/2019

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