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Receiving and using your card

Log into WEXVelocity.com, click on Fuel Cards, then Manage Cards, then Put Cards On Stop. Select multiple cards, enter a reason you would like to stop the cards, then click on the tick in the green box. Your card will be stopped.

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Log in to EssoCardOnline.com, then select Card Account from main screen, then select Block/Cancel Cards then select card to be blocked, enter reason and click on Confirm.

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Log into WEXVelocity.com, click on Fuel Cards, then Manage Cards, then Order Cards. Once the card order form loads, select the number of cards you would like to order, enter the Vehicle Registration Number or driver name, enter the product options you would like to have available on the card(s) (e.g. Car Wash, Lubricants), and enter any additional information that you feel may be appropriate. Once you’ve entered all the necessary information, click on the white tick in the large green box to submit your request. You should receive a new card in 7-10 working days.

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Log in to EssoCardOnline.com, click on Card Management, and select the card account you would like the card on and then click on Create Cards. Then, fill in all details on the online form, including the Vehicle type, Vehicle Registration Number or Driver and Fuel type. Once you have filled all the details in, click on Create at the bottom of the form. You should receive a new card in 7-10 working days.

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After three incorrect attempts, your card will be blocked for 24 hours as a security feature. Even if you call in, we are not able to lift this block. Your card will automatically unblock after 24 hours.
If you still don’t remember your pin after this time, please submit a PIN Request online and a new pin will arrive via post within 7-10 working days. (Only Esso Card Online)

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Log in to EssoCardOnline.com, click on Card Management, then click on Card PIN Request, then click on the card number you would like to request a new PIN for. Click on the Pin Request button at the bottom. Within 7-10 working days, you will receive a new pin.

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For security purposes, your fuel card and the PIN number are sent in separate envelopes so that in case it is lost in the mail the card and PIN number are not together. It may take 7-10 working days to receive both your fuel card and your PIN number. If you have not received any of them after 10 days, please contact us.

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For security purposes, your fuel card and the PIN number are sent in separate envelopes so that in case it is lost in the mail the card and PIN number are not together. It may take 7-10 working days to receive both your fuel card and your PIN number. If you have not received any of them after 10 days, please contact us.

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