HOW CAN WE HELP?

Password reset

Passwords expire every 90 days. 

When your password expires please use the forgotten password option that can be located on your login page.  

Your new password must have a minimum of 8 characters and include 3 of the following:

An uppercase letter, a lowercase letter, a special character and number.    

If this does not arrive within 15 minutes, please ensure you check your spam folder. If this still does not arrive, please contact your helpdesk.

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If you save your passwords in your browser, it is possible that your browser still remembers the old password. To avoid this, please write the new password manually, instead of using the password that your browser gives you.

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If your account or access was blocked you will have to wait until the next day for your invoices to be available.

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If your screen goes blank after you enter your login details, please refresh the link and re-enter your ID and password details.

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Passwords expire every 90 days. When expired, please use the forgotten password option that can be located on the login page. This must be 8 characters minimum and include 3 of the following –

An uppercase letter, a lowercase letter, a special character and number.

If this does not arrive within 15 minutes, please ensure you check your spam folder. If this still does not arrive, please contact your helpdesk.

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When you receive a temporary password by email, please follow the link.

Enter this temporary password in the ‘Old password’ field.

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Your password must have a minimum of 8 characters and must include:

An uppercase letter, a lowercase letter, a special character and number.   

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If when attempting to login you receive the message ‘Account is locked’, please contact the helpdesk. The helpdesk will help unlock your account and reset your password (if necessary).

Please note that you will have access to your online account within 24 hours (including invoices).

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If you have not received your password reset within 15 minutes, please ensure you check your spam folder. If this does not arrive after 15 minutes, please contact the helpdesk.

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OTHER WAYS WEX CAN HELP YOU