Due to an outbreak of Coronavirus (COVID-19) in England, we have taken the decision to deploy the majority of our workforce to work from home. This may result in delayed response times for customer service and telesales.
For new applications, we apologise, as there may be a delay answering your call. The telephone numbers are:
0800 626 672
Alternatively, you can email us firstname.lastname@example.org and check our FAQ’s for generic queries below.
You can also login to your online portal.
FAQ’s Covid – 19 (Coronavirus)
Due to the Covid – 19 (Coronavirus) we have taken the decision to deploy the majority of our workforce to work from home. If you have a customer service query, please log onto and use our Live Chat facility, email us or log onto Essocardonline where you will be able to use our self-service functionality.
If you wish to speak to your account manager, please contact them in the usual way. You may experience a slight delay due to our workforce working from home. If you can’t contact your account manager please email us and we will get in touch with you as soon as possible.
We apologies for any inconvenience this may cause you, we are doing everything we can to keep business as usual.
The Covid-19 (Coronavirus) situation is evolving quickly and our first priority is the safety of our workforce and continue to ensure we provide service to our customers.
The protective measures WEX Europe Services are putting in place to protect our workforce and services are:
- Following government guidelines in all locations regarding home working, and are proactively taking measures to enable home working.
- All visitors to WES offices are being asked to declare that they have not visited an affected location and/or are not displaying symptoms of the virus.
- A cross-functional team is in place and is meeting on a daily basis to monitor any new Covid-19 (Coronavirus) developments.
We are aligning with guidance for employees provided by the World Health Organisation (WHO) wherever possible.
The measures we are taking will ensure that we continue to provide service to our customers in the best possible way in the current situation.
You can order new cards yourself by logging on to Essocardonline. If you experience any difficulties with logging on please contact us by live chat so we can support you.
Due to the Covid-19 (Coronavirus) there may be an impact to the delivery of you cards/pins. Therefore, we anticipate estimated delivery time will be up to 10 working days.
Please check that your cards haven’t been signed for by someone else in your building. Also, check that the contact details (name and address) that you provided to us are correct. If all the checks are correct then please contact us via live chat or email.
You will find all of your invoices on Essocardonline. If you have difficulty in locating your invoice, please contact us by live chat or email.
You can easily block your cards yourself by visiting Essocardonline. If you experience any difficulties with logging on please contact us by live chat so we can support you.
Please contact us by email with a copy of your voucher/receipt so we can deal with your query.
Please contact our contact our Customer Services team by email.
There will be no delays in getting your application approved. This is going to remain business as usual.
Please contact our credit control team by email.
Please contact our credit control team by email. They will be able to check your account and deal with this on a case by case basis.
All stations are open as usual. At this stage we are in close contact with our fuel stations and not expecting any closures. However, if you have any concerns and want to check before you travel to your station please visit E Route Online which will show all available stations in your area.
We are sorry that you feel this way. We are balancing needs of customers and the welfare of our employees. We will endeavour to get in touch with you as soon as possible.
We are very sorry that you haven’t been contacted by the relevant account manager however we can’t comment on individuals and how they have been affected by Covid-19 (Coronavirus). Please contact us by live chat or email and we will get in touch with you as soon as possible.
Our opening times are 9am until 5.30pm Monday to Friday.