Teste | WEX Europe Services

FAQ
COMMON SUPPORT QUESTIONS

1. PASSWORD RESET

Passwords expire every 90 days.

When your password expires please use the forgotten password option that can be located on your login page.

Your new password must have a minimum of 8 characters and include 3 of the following:

An uppercase letter, a lowercase letter, a special character and number.

If this does not arrive within 15 minutes, please ensure you check your spam folder. If this still does not arrive, please contact your helpdesk.

If you save your passwords in your browser, it is possible that your browser still remembers the old password. To avoid this, please write the new password manually, instead of using the password that your browser gives you.

2. INVOICING

You can view your billing cycle by logging in to WEXVelocity.com, clicking on ‘Fuel cards’, ‘invoices’ and ‘view all invoices’ and looking at the Invoice Frequency located at the top of this page. You can also see this information by clicking on Invoices, then View All Invoices and using the dates you were invoiced to determine what your billing cycle is. You can also view the date the amount was debited from your account by opening any invoice and looking at the bottom of the invoice you will see the date in bold next to ‘payment terms’.

You can view your billing cycle by logging into EssoCardOnline.com, clicking on eINVOICE and looking at the dates that invoices were sent – this will show how frequently you are billed. You can also view the date the amount was debited from your account by looking at the date next to ‘This invoice is due for payment on the.. ’ in bold towards the bottom of your invoice.

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